American Commerce Wholesale – Privacy Policy

American Commerce Wholesale operates as a B2B wholesale distributor serving retailers, resellers, and e-commerce businesses. As part of our business operations, we collect and process certain personal and business information to provide our services, process orders, and maintain our customer relationships.

This Privacy Policy applies to all information collected through our website, email communications, phone interactions, and any other contact you have with us. We encourage you to read it carefully so you understand how your information is handled.

• Business name, type, and reseller status
• Contact name, phone number, and email address
• Billing address and shipping address
• Tax identification or resale certificate numbers (where applicable)

• Products ordered, quantities, and pricing
• Order history and account activity
• Payment method type (e.g. wire transfer, bank deposit — we do not store full card details)
• Shipping carrier details and tracking information

• Emails, messages, and call records related to customer support
• Enquiry and quote request submissions
• Newsletter subscription preferences

• IP address, browser type, and device information
• Pages visited, time on site, and referral source
• Cookies and similar tracking data (see Cookies section below)

We use the information we collect for the following business purposes:

• Processing and confirming orders
• Arranging shipping and providing tracking updates
• Managing invoices, payment records, and account history
• Resolving disputes, chargebacks, or delivery issues

• Responding to enquiries, quotes, and support requests
• Sending order confirmations and shipping notifications
• Sending newsletters and promotional updates (only if subscribed)

• Maintaining accurate financial and business records
• Complying with applicable laws and regulations
• Detecting and preventing fraud or unauthorised activity
• Improving our website, product range, and service quality

We may share your information only in the following limited circumstances:

We may share information with trusted third-party service providers who assist us in operating our website and fulfilling orders — including shipping carriers, payment processors, and IT service providers. These parties are contractually obligated to keep your information confidential and use it only to provide the specific service.

We may disclose your information where required by law, court order, or governmental authority, or where necessary to protect our legal rights, enforce our Terms & Conditions, or defend against legal claims.

In the event of a payment dispute or chargeback, we may share order records, invoices, shipping confirmations, and communication history with banks, payment processors, or legal representatives to resolve the matter.

If American Commerce Wholesale undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change in ownership or use of your information.

We take the security of your information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, misuse, or alteration.

• Our website uses SSL/TLS encryption for all data transmissions
• Access to customer records is restricted to authorised personnel only
• We do not store full payment card numbers or sensitive banking credentials on our servers
• Payment instructions (such as wire transfer details) are communicated through verified, secure channels only
• We regularly review our security practices to maintain appropriate protections

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We retain your personal and business information for as long as necessary to fulfil the purposes for which it was collected, including:

• For the duration of your business relationship with us
• As required to comply with applicable legal, accounting, or reporting obligations (typically 5–7 years for transaction records)
• As needed to resolve disputes or enforce our agreements

When your information is no longer required, we will securely delete or anonymise it in accordance with our internal data management procedures.

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site.

• Essential cookies — Required for the website to function correctly (e.g. shopping cart, session management)
• Performance cookies — Help us understand site traffic and usage patterns (e.g. Google Analytics)
• Functional cookies — Remember your preferences such as language or region

You can control and disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information on managing cookies, visit your browser’s help documentation.

We do not use cookies to build personal advertising profiles or sell your browsing data to advertisers.

You have the following rights regarding your personal information held by American Commerce Wholesale:

• Access — You may request a copy of the personal information we hold about you
• Correction — You may request that inaccurate or incomplete information be updated
• Deletion — You may request deletion of your personal data, subject to our legal and contractual obligations
• Opt-out of marketing — You may unsubscribe from our newsletters and promotional communications at any time
• Data portability — You may request your information in a commonly used, machine-readable format where technically feasible

To exercise any of these rights, please contact us using the details in the Contact section below. We will respond to all requests within a reasonable timeframe and in accordance with applicable law.

Our website may contain links to third-party websites, including marketplace platforms, shipping carriers, and social media channels. These sites operate independently and are governed by their own privacy policies.

American Commerce Wholesale is not responsible for the content, security, or privacy practices of any third-party websites. We encourage you to review the privacy policy of any external site you visit.

American Commerce Wholesale is a B2B wholesale platform intended for use by businesses and adults only. We do not knowingly collect personal information from individuals under the age of 18.

If you believe a minor has provided us with personal information, please contact us immediately and we will take steps to delete that information from our records.

American Commerce Wholesale reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website following any changes constitutes your acceptance of the revised policy.

We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact American Commerce Wholesale through any of the channels below.